Returns & Refunds Policy
At CCNM Jewelry, we are committed to delivering high-quality, beautifully crafted jewelry. Due to the nature of our business and the personalized attention we give each piece, we do not accept returns or offer refunds. We trust in the quality of our products and the production time required to create each item, ensuring that our customers receive exactly what they expect.
Conditions for Returns:
As a policy, returns are not accepted. This includes:
Custom-made jewelry or products that have been specifically designed or personalized for you.
Products that, due to their nature, cannot be returned (e.g., jewelry that has been worn or altered in any way).
Products that are damaged during the return shipping process, as we cannot be responsible for lost or damaged items in transit.
Exchanges:
We do not offer exchanges. However, if there is a defect with the product or an issue related to manufacturing, please contact us within 30 days of receiving your order, and we will work to resolve the situation.
Returning Goods:
Please note, we do not accept returns or refunds. However, if you have any concerns regarding your order, please reach out to us via email at tcedistribution@gmail.com. We are happy to assist you in addressing any issues.
Gifts:
If the item you purchased was marked as a gift and shipped directly to you, please keep in mind that we cannot accept returns or offer refunds on gift items. If there are concerns regarding the gift, we encourage you to contact us, and we will assist with possible solutions.
Contact Us:
If you have any questions about our Returns and Refunds Policy or need assistance with your order, please contact us by email at tcedistribution@gmail.com.